Terms of Sale

Bembo regulates purchases made on the bembo.it website in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree no. 206/2005, modified by Legislative Decree no. 21/2014 and by Legislative Decree 70/2003 on electronic commerce.

ARTICLE 1 - Object of the contract

With these general conditions of sale, the customer remotely purchases the tangible movable property indicated and offered for sale on the website www.bembo.it. The contract is concluded exclusively through the internet, by accessing the customer at www.bembo.it. and the creation of a purchase order according to the procedure provided by the site itself.

The customer undertakes to read, before proceeding with the confirmation of his order, these general conditions of sale and to accept them.

ARTICLE 2 - Pre-contractual information for the consumer - art. 49 of Legislative Decree 206/2005

Before concluding the purchase contract, the customer takes a look at the characteristics of the goods which are illustrated in the individual product sheets at the time of the choice by the customer.
Before the conclusion of the purchase contract and before the validation of the order with "payment obligation", the customer is informed about:
total price of the goods including taxes, with details of shipping costs and any other costs;
terms of payment;
the term within which Bembo undertakes to deliver the goods;
conditions, terms and procedures for exercising the right of withdrawal (Article 6 of these conditions);
information that the customer will have to bear the cost of returning the goods in case of withdrawal;
existence of the legal guarantee of conformity for the purchased goods;
after-sales assistance conditions and commercial guarantees provided by Bembo.
The customer can at any time view the information relating to Bembo, the geographical address, telephone and fax number, e-mail address, information that is reported, including below:

Bembo is a site and a registered trademark of Martini Srl,
registered office in Piazza Carducci n. 6
21100 Varese
Operational headquarters and packaging
Via Novara no. 2
21013 Gallarate (VA)
tel. 0331 761 074
info@bembo.it.

ARTICLE 3 - Conclusion and effectiveness of the contract

The sales contract is considered concluded when Bembo sends the Customer an email confirming the order. The e-mail contains the customer's data and the order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be sent.
The Customer undertakes to verify the correctness of the personal data contained therein and to promptly notify Bembo of any corrections.
Bembo undertakes to describe and present the items sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the site and the real product may occur. Furthermore, the photographs of the products presented on www.Bembo.it do not constitute a contractual element, as they are only representative. For food items such as spices, peppers and flavored salts, there may be some differences in shape and color compared to the photographs displayed on the website www.Bembo.it. This is due to the artisanal nature of the preparations and the variations in intensity of the ingredients. The same could occur for other items - e.g. Himalayan pink salt lamps - and for all other handmade and hand-packed items.
Bembo declines all responsibility for any discrepancies due to the production of the goods by the manufacturer or any damage or delays due to transport.

ARTICLE 4 - Availability of products

The availability of the products refers to the actual availability at the moment the Customer places the order. However, this availability must be considered purely indicative because, due to the simultaneous presence on the site of several users, the products could be sold to other customers before confirming the order.
Even after the order confirmation e-mail sent by Bembo has been sent, there may be cases of partial or total unavailability of the goods. In this eventuality, the Customer will be immediately informed by e-mail.
If the Customer requests the cancellation of the order, resolving the contract, Bembo will refund the amount paid within 14 days from the day on which Bembo became aware of the customer's decision to terminate the contract.

ARTICLE 5 - Methods of payment

Each payment by the Customer can only be made in the manner indicated on the appropriate page.

ARTICLE 6 - Prices

All sales prices of the products indicated on the website www.bembo.it are expressed in Euros and include VAT. It is not possible to ask Bembo for packages other than those displayed on the website www.Bembo.it.
Shipping costs are not included in the purchase price, but are indicated and calculated at the conclusion of the purchase process before payment is made.
The Customer accepts Bembo's right to modify its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time the order is created and indicated in the confirmation email sent by Bembo to the Customer.
In the event of an IT, manual, technical, or any other kind of error that could lead to a substantial change, not foreseen by Bembo, of the public sale price, which makes it exorbitant or clearly derisory, the purchase order will be considered invalid and canceled and the amount paid by the customer will be refunded within 14 days. from the day of cancellation.

ARTICLE 7 - Right of withdrawal

The right of withdrawal can be exercised only and exclusively for non-food items (lamps, copper pots, chef uniforms, etc.). We remind you that the food nature of the products, even if they are not perishable, prevents any verification of their safety and hygiene after their return.
In accordance with the legal provisions in force, the Customer has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.
The Customer who intends to exercise the right of withdrawal must communicate it to Bembo through an explicit declaration, which can be sent by registered mail or via the email address info@Bembo.it.
The goods must be returned to Martini Srl via dei Novaj n. 1 21010 Cardano al Campo (VA) and the shipping costs will be charged to the customer.
All other direct costs of returning the products are charged to the customer.
The goods must be returned absolutely intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, Bembo will refund the amount of the products subject to withdrawal within a maximum period of 14 days.
As foreseen by the art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, Bembo may suspend the refund until receipt of the goods.

ARTICLE 8 - Legal guarantee of conformity

In the event of receipt of products that do not comply with the orders or are defective, the Customer has the right to restore product conformity without charge by repairing or replacing the product. The Customer can exercise this right if the defect occurs within two years of delivery of the goods and reports the defect to Bembo within 2 months of discovery.
The customer must communicate the defects found within the established term to the address info@bembo.it.

ARTICLE 9 - Responsibility

Bembo assumes no responsibility for disservices attributable to force majeure or unforeseeable circumstances, even when dependent on malfunctions and disservices of the internet, in the event that it is unable to execute the order within the time stipulated in the contract.

ARTICLE 10 - Access to the site

The customer has the right to access the site to consult and make purchases. No other use, especially commercial, of the site or its content is permitted. The integrity of the elements of this site, whether audio or visual, and the relative technology used remain the property of Bembo and of the companies belonging to the group and are protected by intellectual property law.

ARTICLE 11 - Cookies

The website www.Bembo.it uses ''cookies''. Cookies are electronic files that record information relating to the Customer's navigation on the site (pages consulted, date and time of consultation, etc.) and which allow Bembo to offer a personalized service to its customers.
Bembo informs the Customer that it is possible to disable the creation of such files by accessing its Internet configuration menu. It is understood that this will prevent the Customer from proceeding with the online purchase.

ARTICLE 12 - Integrity

These General Conditions of Sale consist of all the clauses that compose them. If one or more provisions of these General Conditions of Sale is considered invalid or declared as such pursuant to the law, regulation or following a decision by a court having jurisdiction, the other provisions will continue to have full force and effect.

ARTICLE 13 - Applicable law and competent court

These General Conditions of Sale are subject to Italian law.
Any dispute that does not find an amicable solution will be submitted to the exclusive jurisdiction of the Court of the place of residence or domicile of the Customer, if located in the territory of the State.
In any case, it is possible to optionally resort to the mediation procedures referred to in Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale.